Job Category: Retail Store Opportunities
Job Title: Pro Account Sales Associate
Employment Status: Full-Time
Department Name: D42 – Pro
Location: Trafalgar Village
It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it’s an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world’s largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized).
We’re looking for the type of associates who can tap into their inner orange by:
Spending a minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
Developing one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out.
Using knowledge of customer’s line of business to anticipate their needs.
Using customer FIRST behaviors to ask questions to clarify customer’s needs for both products and services (inquire), demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold (solve).
Maintaining an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones.
Keeping work area clean and organized.
Follows-up with customers to ensure customer satisfaction and pursues future business.
Partnering with Store Management to resolve outstanding issues.
Striving to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team.
Creating action plan with Supervisor to develop selling skills.
Delivering sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
Creating customer quotes and processes fax, phone and counter orders quickly and accurately.
Communicating order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
Ensuring orders are picked up and delivered by checking customer logbook.
Training and informs Store Associates about the Pro Program and encourages total store involvement.
The kind of orange we’re looking for will possess:
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service .Excellent decision making ability and problem solving skills
Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.
Last Date to Apply 01/08/2014
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With stores in all 10 provinces, The Home Depot Canada offers a total value benefits package to all our part-time and full-time permanent associates plus their eligible dependents and spouses. We’ve got you covered with everything from health and financial benefits to paid time off and tuition reimbursement!
At The Home Depot Canada, we support and promote diversity as part of our core values. Our diversity and inclusion strategy represents our ongoing commitment to our associates and communities to provide an environment that is, and feels, inclusive for all.
Successful projects start with serious know-how, and a warm smile. If you love learning and the satisfaction of helping others, you can build a rewarding career at The Home Depot. As the leading home improvement retailer in Canada, our business thrives on the enthusiasm, skills and know-how of each of our associates. For you, that means you’ll receive the training you need to learn, grow and succeed.